Effective date: March 2023
PRIVACY DATA PROTECTION
Your Privacy Matters to Us
Eagle Pointe Lodge is committed to the principles of openness and transparency. We understand your privacy rights and we take them very seriously. We are committed to operational excellence and always want you to feel we have done what we can to keep your information accurate, up-to-date, and safe.
Our policies and procedures are designed to limit the collection of personal information to only what is necessary to provide you with your requested services. We may contact you from time to time to ensure we have the correct personal information about you. We encourage you to review your profile when you stay with us and update us on anything you feel is inaccurate.
We also understand that your information is your information. You have the right to access your personal information at any time, notwithstanding legal restrictions.
If you believe there is something we are not complying with regarding your personal information, you have the right to challenge our privacy practices. We are committed to getting it right.
The Personal Information We Collect
Eagle Pointe Lodge is committed to limiting its collection of personal information to only what is necessary for the purpose of providing you with your booking and reservation accommodation. We may collect some or all of the following:
- Your full name
- E-mail address
- Telephone number
- Date of Birth
- Eye colour
- Boot size
- Rain gear size
- Food preferences
- Medical conditions
- Emergency contact
- Special occasions
When booking with us
Eagle Pointe Lodge will only collect the personal information required to identify you as an individual, such as your e-mail address, name, home or work address, and telephone number, to provide you with your booking and reservation needs. We may collect additional information if you have requested fishing and hunting accommodations, such as eye colour, date of birth, rain gear and shoe size, or inquiry about the existence of a medical condition(s), if any, to provide you with requested services during your stay with us and to comply with legal obligations. Therefore, the personal information we hold about you may vary depending on the services you have booked with us.
Interacting with our website
We may collect non-sensitive personal information about how you use our Site, such as browsing patterns, materials viewed or downloaded, the frequency and duration of visits, and your source Internet Protocol (“IP”) address. We do this to improve our website and the services we provide to you.
Interacting with our third-party processors
We do not collect or process your Credit or Debit card data; we use a certified PCI Compliant third-party provider to administer cardholder processing, which includes payments at our gift shops.
How we use your personal information
We use your personal information only for the purpose of providing you with your selected accommodations, and we will limit our use and access to your personal information to only what is necessary for the purposes described in this Policy.
If you choose to stay with us or have enquired about staying with us, Eagle Pointe Lodge may use your personal information to:
Contact you about your existing or upcoming reservation to help manage your account registration with us or to help with any special requests;
- Provide you with periodic news updates, special offers and other information that we offer to those who enrolled in receiving direct marketing notifications;
- Help with research and analysis in the use of our Site to better promote Website enhancements; and
- Contact you when your registration expires, when there are changes made to our Site, or we have made changes to how you interact with us (user account privileges, Site changes, etc.).
Limiting Sharing and Disclosure of Your personal information
We do not sell or trade personal information, and we limit how we share and to who we share your information. For example, if you have notified us about food or dietary restrictions or have consented to have your story or picture taken to be published in our Newsletter, we must share your personal information with those service providers who assist us in fulfilling our obligations to you.
In this instance, we would only share this personal information with those who need to know. For example, our food and hospitality team needs to know about your food/dietary restrictions to ensure your needs met. In the second example, our News publisher would need to be provided with your story and picture to have the information published.
Safeguarding Your Personal Information
Eagle Pointe Lodge uses a number of security safeguard measures to ensure your personal information is protected according to its sensitivity. We use operational, administrative and technical security safeguards to ensure the level of security surrounding your personal information is at or exceeding industry standards.
We use standardized forms designed to collect the minimum amount of personal information required to fulfill our services and accommodations to you, ensuring we protect your profile by not collecting additional information about you. From time to time, we may contact you to confirm your personal information is accurate and up to date. We retain your personal information for a maximum of 24 months.
Addressing Privacy Concerns
Suite 1200, 630 – 3 Ave SW Calgary, AB, Canada T2P 4L4